Contact Hrsturio Advisory

Who to contact for what

Use [email protected] for general and new-business questions, [email protected] for anything about an active engagement, [email protected] for data requests, [email protected] for contract and policy matters, and [email protected] if any part of our website or service is hard to use. Writing to the right inbox gets you a faster, more precise answer.

Office hours

Our team works North American business hours, with email monitored throughout. We reply to most messages within one business day and always within two. If your enquiry is time-sensitive, a phone call is the quickest route.

Send us a message

What to include

A little context helps us answer precisely the first time. Tell us your organisation and roughly how large it is, the outcome you care about, and any deadline or constraint you are working to. If your question is about a specific engagement, mention the team you have been working with so we can route your message quickly.

How we handle your message

We read every message ourselves, route it to the right person, and reply within one business day in most cases. We keep the correspondence confidential and use your details only to answer you. We do not add you to a marketing list, and we do not pass your information to vendors, which is part of what it means to be independent.

Visiting us

Our office is in the Peachtree Street corridor in Midtown Atlanta. The building is served by nearby transit and paid parking, and we can meet in person by arrangement. For most first conversations a short call or video meeting is faster and just as useful, so we usually suggest that to begin with.

Complaints and feedback

If something has not met your expectations, we want to know. Write to [email protected] with the details and we will investigate and respond honestly. Feedback from clients and visitors alike is one of the main ways we improve, and we take it seriously.

Prefer a different channel?

Not everyone wants a web form. You are welcome to call either of our numbers, write to any of the inboxes above, or, if you are already a client, reach your engagement lead directly. We list each inbox so that your message reaches the right specialist quickly rather than waiting in a general queue.

Response times

We aim to reply to general enquiries within one business day, and to support questions from active clients the same day where we can. Complex questions sometimes need a little research before we answer, and when that happens we will acknowledge your note and tell you when to expect a fuller reply.

Languages

We work in English. If you write in another language we will try to help, but we may need to keep correspondence in English so nothing is lost in translation.